Frequently Asked Questions
- 1. Who can use RENAVisio?Everybody can use the service, in France or abroad, from RENATER community or not. By the way, only institutions having RENATER approval and having an identity federation can make a reservation.
- 2. How can I join a conference from my work station?Via Scopia Desktop on the SCOPIA platform (Windows and Mac OSX). Refert to the user manual for more informations.
- 3. My video conference does not existsA videoconference is available only 10 minutes before the scheduled time, it will not be shown before.
- 4. Does RENAVisio provide a recording or streaming service?These services are not proposed.
- 5. How much is the Service?This service is integrated in the RENATER offer without additionnal cost (communication cost may exist, for instance for the telephone access).
- 6. Does a conference test exist?A conference test is available 24/7 for the SCOPIA bridge: the 9999 room, with id 9999# and access code 0000#.
- 7. For how long in advance can I schedule my conference?You can schedule your conferences up to three months in advance.
- 8. I want to organize a conference only for workstationsFor this use case, it is suited to use the https://rendez-vous.renater.fr service. Besides being cross-plateform, this service do not need any specific installation and is used straightly from a web browser.
- 9. I'm looking for a conference by dateIt is possible to search for a conference according to a date criterion.
To do so, you can enter your date in the search field.
The expected date format is yyyy-mm-dd.
More information here. - 10. I want to duplicate a conferenceIt is possible to duplicate a conference by clicking on the "Duplicate" button, available for each conference in the list of all your conferences, in progress, planned and ended.
More information here.
Videoconference best practice
| Log in 10 minutes before the start of the meeting. | |
| Take care that all participants are well centered. | |
| Be careful of lightening (try to avoid back lights). | |
| Please mute your microphone when you do not speak. | |
| Please raise your hand when you want to speak. | |
| Put your microphone optimally and speak in the same way as if your interlocutor was in the same room as you. | |
| For personal videoconference, use headphones to get a better result. |